Returns Procedures:

To request a return material authorization, please email or contact us.

Please provide the following information in your request:

  • Company Name
  • Contact Name & Phone Number
  • Order Number
  • Part Number & Quantity
  • Serial Number
  • Reason for Return / Exchange

Return Shipping Instructions:

  • All equipment must be returned in the same packaging condition in which it was originally delivered and include all accessory items i.e., power supply, cables, line cords, documentation etc. Missing accessories or damaged equipment resulting from substandard packaging will be charged to the customer.
  • All product returns must have the RMA number listed on the return packing slip or external packaging. 
  • An RMA expires 30 days after it is created.  If the RMA expires before the product is received by us, the customer will not be eligible for credit or will incur a processing fee of $150.00 or 7% of sales price, whichever is less.