Returns

Returns Procedure:

To request a return authorization, please email us at orders@tradenettechnology.com or contact us through the form on the website.

When submitting your request, please provide the following information:

• Company Name
• Contact Name & Phone Number
• Order Number
• Part Number & Quantity
• Serial Number
• Reason for Return/Exchange
• 
  

Return Shipping Instructions:

All equipment must be returned in the original packaging, including all accessory items (e.g., power supply, cables, line cords, documentation). Missing accessories or damage resulting from inadequate packaging will be the customer's responsibility.
Please ensure that the RMA number is clearly marked on the return packing slip or the external packaging.
An RMA is valid for 30 days from the issue date. If the product is not received within this timeframe, the customer may not be eligible for credit or may incur a processing fee of $150.00 or 7% of the sales price, whichever is lower.

Warranty Guidelines:

All items come with a complimentary 1-year warranty.
Our warranty covers manufacturing defects, such as firmware issues and unexpected failures.
However, the warranty does not cover damage resulting from user error, including drops, water damage, damaged ports, improper use, or broken screens. For these cases, we offer repair services at an additional cost. Please contact us for pricing.
For more details, please visit our Warranty page.